Online Store Policy

Effective Date: September 8, 2026

Welcome to Shades by Shellz LLC. This Online Store Policy governs purchases made through Shadesbyshellz.org and is designed to provide our customers with clear information about ordering, payments, products, shipping, returns, refunds, cancellations, and use of our online store.

By placing an order through our website, you acknowledge that you have read and agree to the policies described below.

1. Ordering

Customers are responsible for reviewing all order information before completing checkout.

Before submitting your order, please verify:

• The products and quantities selected

• Size, color, style, or other product options

• Shipping and billing information

• Email address and telephone number

• Order total and applicable charges

Once an order has been submitted, we will make reasonable efforts to process it as quickly as possible.

2. Order Confirmation

After placing an order, you may receive an order confirmation by email.

An order confirmation indicates that we have received your order. It does not necessarily guarantee that the order can be fulfilled.

Shades by Shellz LLC reserves the right to cancel an order when necessary, including in situations involving product availability, pricing or listing errors, payment issues, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, the applicable amount will be refunded.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, prices, and other information on our website are accurate.

However, product colors may appear differently depending on your computer, phone, tablet, monitor, screen settings, lighting, or other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee that the item will remain available until checkout is completed.

If an item becomes unavailable after an order is placed, we will contact you regarding the affected item and available options.

5. Pricing

All prices displayed on Shadesbyshellz.org are in U.S. dollars, unless otherwise stated.

Prices may change at any time without notice.

We reserve the right to correct pricing errors. If a product was displayed at an incorrect price because of an error, we may cancel the affected order and provide a refund for any amount paid for that product.

Applicable taxes, shipping charges, and other applicable fees will be displayed during checkout.

6. Payment

Payment must be successfully authorized before an order can be processed.

Payment methods available for your purchase will be displayed during checkout.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Shades by Shellz LLC reserves the right to decline or cancel transactions that appear unauthorized, fraudulent, or otherwise suspicious.

7. Shipping

Orders will be processed and shipped according to the shipping information provided on the website and/or at checkout.

Estimated delivery dates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, high-volume periods, or other circumstances outside of our control.

When tracking information is available, it may be provided to the customer after the order has shipped.

For complete shipping and return information, customers should also review our Shipping & Returns Policy.

8. Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If you discover that your shipping information is incorrect, please contact us as soon as possible.

We will make reasonable efforts to correct an address before an order ships, but we cannot guarantee that changes can be made once an order has entered processing or been shipped.

Shades by Shellz LLC is not responsible for additional costs, delays, or delivery problems caused by an incorrect or incomplete address supplied by the customer.

9. Exchanges

Exchanges may be available depending on product availability and the circumstances of the request.

Customers should contact us before returning an item for exchange so we can provide instructions and confirm availability.

10.. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the problem

• Photographs of the item and packaging, when applicable

Please do not send the item back until you have received return instructions.

If the issue resulted from an error on our part, we will work with you to determine an appropriate resolution, which may include a replacement, exchange, or refund.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but cancellation is not guaranteed once an order has entered processing or has been shipped.

Orders that have already shipped generally cannot be canceled and may instead be subject to our return policy.

12. Promotional Codes and Discounts

Promotional codes, discounts, sales, and special offers may be subject to additional terms.

Unless otherwise stated:

• Promotional offers may have expiration dates.

• Certain products may be excluded from promotions.

• Promotional codes generally cannot be applied to previous purchases.

• Promotional offers cannot be exchanged for cash.

• Multiple promotional codes may not be combined unless expressly permitted.

Additional terms may apply to individual promotions.

13. Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and password.

You agree to provide accurate and current information and to notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts associated with fraudulent, abusive, or unauthorized activity.

14. Website Use

You agree to use Shadesbyshellz.org only for lawful purposes.

You may not use the website to:

• Engage in fraudulent or unlawful activity

• Attempt to gain unauthorized access to our systems

• Interfere with website functionality

• Introduce malicious code or harmful material

• Abuse promotional offers or payment systems

• Misrepresent your identity

• Attempt to disrupt or compromise the security of the website

Shades by Shellz LLC reserves the right to restrict or terminate access to the website when reasonably necessary to protect our customers, business, website, or systems.

15 Intellectual Property

Unless otherwise stated, the content appearing on Shadesbyshellz.org—including logos, branding, photographs, graphics, product images, text, product descriptions, and other materials—is owned by or licensed to Shades by Shellz LLC.

Website content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission, except as permitted by applicable law.

16. Privacy

We may collect information necessary to process orders, communicate with customers, provide products and services, process payments, prevent fraud, and operate our online store.

Please review our Privacy Policy for additional information about how personal information is collected, used, stored, and disclosed.

17. Third-Party Services

Our website may use third-party providers for payment processing, shipping, website hosting, analytics, marketing, security, and other business services.

Third-party providers may have their own terms and privacy policies, which may apply when you use their services.

18. Fraud Prevention

To protect our customers and business, orders may be reviewed for potential fraud or unauthorized activity.

We reserve the right to delay, decline, or cancel an order when we reasonably believe that the transaction may be fraudulent, unauthorized, or otherwise suspicious.

19. Limitation of Website Information

We strive to keep the information on our website accurate and current. However, we do not guarantee that all website content will always be complete, current, or error-free.

Website content may be changed or updated without notice.

20. Policy Changes

Shades by Shellz LLC may update this Online Store Policy from time to time.

Changes will become effective when the updated policy is posted on Shadesbyshellz.org unless otherwise stated.

We encourage customers to review this page periodically for updates.

21. Contact Us

If you have questions regarding an order, product, payment, shipping, return, refund, or this Online Store Policy, please contact Shades by Shellz LLC through the contact information provided on Shadesbyshellz.org.

When contacting us regarding an existing order, please include your order number whenever possible.

Shades by Shellz LLC
Website: Shadesbyshellz.org

Thank you for shopping with Shades by Shellz LLC. We appreciate your business and are committed to providing our customers with a positive and convenient online shopping experience.