Frequently Asked Questions

Welcome to Shades by Shellz LLC! We’re here to make your shopping experience easy, enjoyable, and stress-free. Below are answers to some of our most frequently asked questions.

Orders

How do I place an order?

Browse our products, select the item and any available options, add it to your cart, and proceed to checkout. Once your order is successfully placed, you’ll receive an order confirmation.

Can I change or cancel my order after placing it?

We begin processing orders as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has entered processing or has shipped.

How will I know if my order was received?

After completing your purchase, you should receive an order confirmation by email. If you don’t see it, please check your spam or junk folder. If you still cannot locate it, contact us with the information used to place your order.

Shipping

How long does it take to process my order?

Orders are generally processed within 2–5 business days. Processing times may be longer during holidays, promotions, product launches, or periods of high order volume.

How long does shipping take?

After your order has been processed, standard delivery generally takes approximately 3–7 business days. Expedited shipping may be available for select orders.

Please remember that delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Will I receive tracking information?

Yes. When tracking is available, you will receive shipping information after your order has been shipped.

What should I do if my tracking says my package was delivered but I don't have it?

First, check around your delivery location and with household members or neighbors. You may also contact the shipping carrier to report the missing package.

If you are still unable to locate your order, contact Shades by Shellz LLC and provide your order number so we can help determine the next steps.

What if I entered the wrong shipping address?

Please contact us immediately if you notice an incorrect address.

We will do our best to correct the address before your order ships, but we cannot guarantee that changes can be made after an order has been processed. Shades by Shellz LLC is not responsible for orders shipped to an incorrect address provided by the customer.

Returns & Exchanges

What is your return policy?

For health reasons there is absolutely no returns, only exchanges on damaged products.

Can I exchange an item?

Exchanges may be available depending on the product inventory. Please contact us so we can confirm availability and provide instructions.

Product Questions

How do I know which product is right for me?

We recommend reviewing the product description, available options, measurements, materials, and other product details before placing your order. If you still have questions, contact us and we’ll be happy to assist.

What if the item I want is sold out?

We recommend subscribing to our website to stay in the loop! You may also contact us to ask whether a particular product or variation is expected to become available again.

Are product colors shown accurately online?

We make every effort to display product colors as accurately as possible. However, colors may appear slightly different depending on your device, screen settings, lighting, and other factors.

Payments

What payment methods do you accept?

Available payment methods will be displayed during checkout. Payment options may vary depending on your location and the payment provider.

Is my payment information secure?

We use established payment-processing technology designed to help protect your payment information. Shades by Shellz LLC does not ask customers to send full payment card information through email or social media messages.

Customer Support

How can I contact Shades by Shellz LLC?

You can contact us through the contact information provided on our website. When contacting us about an order, please include your order number so we can assist you more efficiently.

How quickly will you respond?

We aim to respond to customer inquiries as promptly as possible during our normal business hours. Response times may be longer during weekends, holidays, promotions, or periods of high customer volume.

Where can I find your policies?

Our current Shipping & Returns Policy, Privacy Policy, Terms & Conditions, and other applicable policies can be found on our website.

Still Have Questions?

We’re happy to help! If you have a question that isn’t answered above, please reach out to Shades by Shellz LLC through our website and our team will be glad to assist.